Shipping policy

1. PROCESSING TIME

All orders are processed and prepared for shipping within 3 to 5 business days [cite: 2026-03-11].

Orders are not processed or shipped on weekends or major public holidays [cite: 2026-03-11].

2. SHIPPING ESTIMATES

Shipping charges are calculated at checkout based on the weight and destination of your order [cite: 2026-03-11].

While we strive for timely delivery, arrival dates are estimates provided by the carrier and are not guaranteed [cite: 2026-03-11].

3. TRACKING YOUR ORDER

You will receive a shipment confirmation email with a tracking number once your order is dispatched [cite: 2026-03-11].

Please allow 24-48 hours for the tracking status to update on the carrier's portal [cite: 2026-03-11].

4. CUSTOMS AND IMPORT TAXES

Janette L Ingraham is not responsible for any customs or import taxes applied to your order [cite: 2026-03-11].

Any international fees incurred during or after shipping are the sole responsibility of the customer [cite: 2026-03-11].

5. DAMAGES

We are not liable for items lost or damaged during the transit process [cite: 2026-03-11].

If your order arrives damaged, please contact the shipping carrier directly to file a formal claim [cite: 2026-03-11].