Refund policy

1. 30-DAY RETURN POLICY

We offer a 30-day return window from the date your order is delivered [cite: 2026-03-11].

If 30 days have passed since delivery, we unfortunately cannot offer you a refund or exchange [cite: 2026-03-11].

To be eligible, your item must be in the same condition as when you received it: unused, with original tags, and in its original packaging [cite: 2026-03-11].

2. NON-RETURNABLE ITEMS

Custom-made or personalized goods are final sale and cannot be returned [cite: 2026-03-11].

Perishable items and personal care products are excluded from returns for hygiene reasons [cite: 2026-03-11].

Items marked as "Final Sale" are non-refundable [cite: 2026-03-11].

3. RETURN PROCESS

To start a return, please contact us at janetteingraham1291979@outlook.com [cite: 2026-03-11].

Once approved, we will provide you with a return authorization and specific instructions on where to send your package [cite: 2026-03-11].

Items sent back to us without first requesting a return will not be accepted [cite: 2026-03-11].

4. REFUNDS

Approved refunds will be applied to your original method of payment within 7-10 business days after inspection of the returned goods [cite: 2026-03-11].

5. SHIPPING COSTS

The customer is responsible for all shipping costs related to returning the item [cite: 2026-03-11].

Original shipping fees are non-refundable [cite: 2026-03-11].