Shipping policy

Shipping FAQ

Quick answers to every shipping question we get. If yours isn't here, email dinhanh24041954@gmail.com.

How much is shipping?

Free. Every order, every time, no minimum. The price at checkout is the final price.

Where do you ship?

Everywhere in the United States — all 50 states, plus APO/FPO/DPO military addresses. No international shipping right now.

How fast do you ship?

Orders are processed in 1 to 3 business days after your payment clears. We don't ship on weekends or U.S. federal holidays.

How long does delivery take?

Once the package is on the move:

Continental U.S. — 3 to 7 business days
Alaska, Hawaii, Puerto Rico — 5 to 10 business days
APO / FPO / DPO — 7 to 14 business days

Total from order to delivery: roughly 4 to 10 business days for most U.S. customers.

Which carrier delivers my order?

USPS, UPS, or FedEx — whichever is fastest and most reliable for your destination.

How do I track my order?

You'll get a tracking link by email when your order ships. If you don't see it within 3 business days, check your spam folder, then email us.

I entered the wrong shipping address. What do I do?

Email dinhanh24041954@gmail.com as soon as you notice. If your order hasn't shipped yet, we can fix it. Once it's in the carrier's hands, we can't change the address — and we can't take responsibility for orders sent to the wrong address you provided.

My tracking says "delivered" but I don't have it.

Check around your front door, with neighbors, and at the leasing/office area.
Contact the carrier directly using your tracking number.
If it's still missing after 7 days, email us and we'll help investigate.

My package arrived damaged.

Email us within 48 hours with photos of the damaged item and the packaging. We'll send a replacement or issue a refund.

My package was returned to you. What happens?

If it came back due to an address error, refused delivery, or not being picked up, we'll reach out. You may need to cover the reshipping cost.

Can I cancel or change my order after it ships?

Once a package has shipped, we can't cancel or redirect it. Reach out before it ships and we'll do our best.

When does the processing/delivery clock start?

Both clocks start the next business day after your order is placed (or your payment is confirmed, whichever is later).

What are your support hours?

Monday through Friday, 9 AM – 5 PM EST. We reply within one business day.

Last updated: June 5, 2026